AI virtual agents
An agent that answers, understands and routes
Voice agents inside the PBX rather than bolted onto it. Configure the agent, place it in the dial plan, and inbound calls are handled without a queue.
The agent answers calls on the phone system you already run
Why it is different from a bolt on
01
Included in the platform
AI virtual agents are part of CompletePBX from version 5.3.0. There is nothing extra to install.
02
No third party accounts
The capability is built in, so there is no external service to sign up for and integrate.
03
Behaviour you define
You describe how the agent should behave, and the agent works within that description.
04
Works over SIP trunks
The datasheet covers supported configurations and connectivity through SIP trunks.
At a glance
| Available from | CompletePBX version 5.3.0 |
|---|---|
| Third party accounts | Not required |
| Configuration | Agent behaviour described by the administrator |
| Connectivity | SIP trunks, as covered in the datasheet |
| Documentation | CompletePBX AI Agents datasheet, published by Xorcom |
Where an agent helps
- Answering out of hours calls instead of sending them to voicemail
- Taking the first question before a caller reaches a queue
- Routing callers to the right department without a long IVR tree
- Handling repeat questions so agents keep capacity for the rest
Proposed copy, for review against product capability
Try an AI agent on your dial plan
Tell us the call types you want handled first, and we will scope an agent configuration with you.